SHIPPING, RETURNS
& STORE POLICIES.
Most X-CPTION apparel is produced specifically for your order. The policies below explain our normal production and shipping timelines, return requirements, custom-order rules and what to do if something goes wrong with your order.
Shipping & Production
X-CPTION products are primarily produced on demand. Most orders require approximately 7 business days for production before they are shipped.
After production, normal shipping transit is approximately 5–7 business days. These are estimates rather than guaranteed delivery dates.
Production and delivery can take longer during holidays, major sales periods, severe weather, carrier disruptions or other circumstances outside our control.
Please allow roughly 10–14 business days for a typical order to move through production and delivery, although some orders may arrive sooner or later.
Where We Ship
We currently ship only within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or international destinations.
Available shipping methods and charges, when applicable, are displayed during checkout.
Returns & Refunds
Eligible non-custom merchandise may be returned within 10 calendar days after the order is delivered.
Returned merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, pet hair or other signs of use
- In its original condition
Items that show signs of wear, washing, use or damage after delivery are not eligible for return.
Return Shipping
Customers are responsible for return shipping costs for standard eligible returns, including returns related to choosing the wrong size.
Refunds
Once an eligible return is received and approved, the merchandise refund will be issued to the original payment method.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Custom & Personalized Orders
Custom, personalized, team, gym, event and specially designed products are final sale.
Because these products are produced specifically for an individual, organization or order, they cannot be returned or exchanged due to:
- Choosing the wrong size
- Changing your mind
- Color preference
- Design preference after production
- No longer needing the merchandise
If you receive a custom item that is not the item you ordered, contact us within 10 days of delivery and provide clear photographs of the item received and the shipping/package information.
Damaged, Incorrect or Missing Items
If an eligible item arrives damaged, defective or you receive the wrong item, contact us within 10 calendar days of delivery.
Photo evidence is required so we can verify the issue with the fulfillment provider. Please include photographs showing:
- The entire product
- The specific damage or incorrect item
- The product label or size label when applicable
- The shipping package or label when requested
Please do not discard the product or packaging until the issue has been reviewed.
Missing & Delivered Packages
Tracking Shows Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check around your property, with household members, neighbors and any secure package locations.
You must then contact the shipping carrier directly to request assistance locating the package.
X-CPTION cannot automatically refund or replace an order solely because a package marked as delivered by the carrier cannot be located by the recipient.
Package Appears Lost in Transit
If tracking has stopped updating or the package appears lost, contact the shipping carrier first. After contacting the carrier, you may contact us and we can review the order with the fulfillment provider when appropriate.
Shipping Address Responsibility
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please carefully verify your street address, apartment or unit number, city, state and ZIP code before submitting your order.
Orders returned, delayed, misdelivered or lost because an incorrect or incomplete address was supplied by the customer are not automatically eligible for a free replacement or refund.
Order Changes & Cancellations
Because most products are made to order, orders may enter production quickly.
Orders cannot be changed or canceled after they have entered production.
This includes changes to size, color, design, quantity or shipping information once production has begun.
If you notice an error immediately after ordering, contact us as soon as possible. We will try to help when possible, but changes are not guaranteed.
Privacy Policy
We collect information that you voluntarily provide when you place an order, contact us, submit a custom-design request or subscribe to communications. This may include your name, email address, shipping information and order details.
Information is used to process and fulfill orders, provide customer support, communicate about purchases, respond to custom-design inquiries and operate the website.
Payment information is processed through the payment services used by our ecommerce platform. X-CPTION does not need to directly store your complete payment-card information in order to fulfill your purchase.
Information necessary to complete an order may be shared with service providers involved in operating the store, processing payments, producing merchandise and delivering packages.
We do not sell customer personal information as part of our ordinary business operations.
Store Terms
By placing an order through X-CPTION, you agree to provide accurate order and shipping information and to follow the policies stated on this page.
Product photographs and digital mockups are intended to represent merchandise as accurately as reasonably possible. Minor differences may occur in color, placement, sizing, texture or appearance due to screen settings, manufacturing processes, garment characteristics and printing or decoration methods.
Product availability, pricing, designs and policies may be updated or changed when necessary. Changes will apply prospectively from the time the updated information is posted unless otherwise required.
Unauthorized use, reproduction or resale of X-CPTION trademarks, graphics, artwork or original designs is prohibited.
Questions About an Order?
Contact us with your name, order number and a brief description of the issue. For damaged, defective or incorrect merchandise, include the required photographs with your message.
tapxgear@gmail.com